Store Policies

> statement of principles

our mission
We strive to match the quality of our clients' purchasing experience with the quality of the furniture and lighting that we represent.

transparent pricing policy
Accessible and consistent pricing is a basic and necessary part of making an intelligent purchasing decision. We try to post prices on-line for items that we stock, or items that we believe are of interest to our clients.

transparent product information
We believe in transparent product information and that clients are entitled to know where a product is made, and who made it. As an exclusive provider of authentic European luxury brands, we fully disclose our product's brands, country of origin, model numbers, fabric grades, and finishes.

honesty, integrity, and respect
We strive to guide our clients through the purchasing process in an atmosphere of respect, while being completely honest and forthright. We do our best to communicate clearly and effectively and to address concerns in a timely and efficient manner.

                                                               
                                                               

> store policies

returns
> goods which are defective may be returned for replacement or store credit if we are notified within 1 day of delivery. Refunds will be issued in the event we are unable to replace goods within a reasonable period of time.

> online purchases may be cancelled and refunded within 24 hours from the time of order placement.

> all goods purchased "on sale" are final sales.


> custom orders placed with our European factories are not refundable.

orders
> fabric swatches and materials shown online are for reference only, and cannot be considered entirely accurate because of variables in computer monitors and lighting conditions.  Actual colors and finishes may vary slightly.

> finish samples and fabric swatches are available for review, and can be couriered to you free of charge. In some cases we must ask for samples to be returned if they are from our working set, in which case you will be asked to provide a refundable deposit.

> standard lead time for delivery of custom orders from Europe is 14-18 weeks, this time frame is a good faith estimate which may change and does not include August shutdown (+ 4 weeks), or Christmas holidays (+ 2 weeks), or factory shut downs and delays as a result of Covid19.

                                                               
                                                               

> shipping

Purchases made from our online store ship to Canada and the USA. The shipping options below are a summary only, for full details please see our shipping page here: shipping.

> CANADA - FREE Shipping to the Lower Mainland of BC
We offer FREE DELIVERY TO DOOR, or WHITE GLOVE DELIVERY within the Lower Mainland of BC.


> CANADA - FREE Shipping for in stock & custom orders over $5,000 within BC
We offer FREE delivery to CURBSIDE, DOOR, or a COMMERCIAL RECEIVER on orders of $5,000 or more that fall within serviced areas within BC, outside of the Lower Mainland.

> CANADA - FREE Storage in our secure warehouse for 3 months prior to delivery within BC

We offer 3 months FREE STORAGE on the purchase of in stock goods.
We offer 3 months FREE STORAGE on special orders once goods are received at our warehouse.

> CANADA - FREE shipping to a commercial receiver on custom orders of $5,000 or more which ship directly from Europe to major urban centers in CANADA. 
We offer FREE SHIPPING, CUSTOMS CLEARANCE, and DELIVERY DROP TO A COMMERCIAL RECEIVER on custom orders of $5,000.00 or more which ship directly from EUROPE to major urban centers in Canada.

> USA - free shipping to a commercial receiver in the Continental USA on orders of $3,000 USD or more which ship directly from Europe
We offer FREE SHIPPING, CUSTOMS CLEARANCE, and DELIVERY DROP TO A COMMERCIAL RECEIVER on custom orders of $3,000 USD or more shipped directly from EUROPE to major urban centers in the continental UNITED STATES. 


> USA - Shipping In Stock items from our warehouse in Delta to the USA: Shipping Charges Apply
  
In stock items which are in the manufacturer's original packaging in our warehouse, can be shipped to most points in the Continental USA for an additional charge, subject to a minimum purchase of $3,000 USD.