Shipping To Canada and The USA


> CANADA - FREE Shipping to the Lower Mainland of BC
We offer FREE DELIVERY TO DOOR, or WHITE GLOVE DELIVERY within the Lower Mainland of BC.


Rate Name:
Free Shipping
Description: Delivery to door (packages), or white glove delivery with appointment  for larger/heavier items

Shipping Rate: Free with min $99 purchase


Service areas include:
Vancouver, Richmond, Burnaby, West Vancouver, North Vancouver Port Moody, Delta, New Westminster, White Rock, Surrey, Langley, Pitt Meadows, Coquitlam, Port Coquitlam.

Door Delivery
Small cartons and items that fall within the weight and dimensions of our delivery to door carriers will be delivered without an appointment, and you will be provided with a tracking number. Goods are delivered fully insured. If we are delivering items with our own truck, we will notify you in advance, and you can inform us of any special delivery instructions, and your preferred delivery times.

Delivery Options
You will be contacted to make a delivery appointment , and your delivery options can include:
a) Delivery to the outside of your door.
b) Delivery and placement of goods inside your home in the manufacturer’s original cartons.
c) Delivery and placement of goods inside your home, removal of goods from cartons, goods  are then left in the manufacturer’s original wrapping material.
d) White Glove Delivery and inside placement, unwrapping, assembly, and removal of packaging debris.*
*This service is intended for new empty homes where there is nobody present.

Delivery staff will be practicing social distancing, wearing masks, and carrying hand sanitizer. You should observe social distancing at all times, and be in a completely separate room during the delivery process.

Restrictions
• FREE Shipping to the Lower Mainland of BC is limited to web orders, and does not apply to contract or trade account purchases.
                                                               
                                                               

> CANADA - FREE Shipping for in stock & custom orders over $5,000 within BC
We offer FREE delivery to CURBSIDE, DOOR, or a COMMERCIAL RECEIVER on orders of $5,000 or more that fall within serviced areas within BC, outside of the Lower Mainland.

For remote destinations and islands that are outside of areas serviced by our shipping providers, we will do our best to come up with a workable solution to the nearest serviced delivery destination. For areas with challenging delivery requirements there may be additional charges which you will be notified of in advance, and you will be given the option to pay the additional charge, or to receive a full refund.


Rate Name: Delivery to curbside, door, or commercial receiver

purchase amount
$1 - $999
$1000 - $1,499
$1,500- $2,499
$2,500.00 - $3,999
$4,000 - $4,999
$5,000 +
shipping rate
$88
$95
$125
$188
$228
free

Delivery to a Commercial Receiver
A Commercial Receiver is defined as a commercial location such as a moving company or warehouse with the ability to receive a large heavy shipment that is serviced by a truck with a tailgate lift and a driver. The driver can offload the carton or wooden crate in paved areas, and move it to an easily accessible location such as the front of a grade level commercial loading door, or loading dock. The driver cannot provide delivery assistance for moving items to the inside of a building, or over unpaved surfaces.

Delivery to Door
Delivery to Door is restricted to items which can safely be carried or transported by a driver with a hand truck, and that fall within the size and weight restrictions of our carriers. The carrier will not phone to make an appointment for items that can be delivered to door. Goods will be delivered with a signature requirement where you will be required to sign a waybill, photograph it, and return it to us by e-mail. Where applicable, you will be provided with a tracking number.

Curbside Delivery

Curbside Delivery is a freight service which offloads your large carton or wooden crate to the street point closest to your home which is accessible by truck, or if possible to the front of your paved garage. Large trucks cannot safely navigate steep entryways, long winding driveways with tight turns, or areas which do not allow them to turn around safely. The driver will offload the carton or wooden cate with a tailgate lift where required, and you will be responsible for transporting goods to your garage or the inside of your home. In most cases the driver cannot assist you with moving your goods once it has been dropped off, unless this is a service that has been arranged in advance for which there is an additional charge, and is subject to availability. Curbside delivery is by appointment only. Goods will be delivered with a signature requirement where you will be required to sign a waybill, photograph it, and return it to us by e-mail.

Please note that some of our luxury furniture such as solid wood items and steel frame sofas can easily weigh in excess of 260 lbs, and when multiple items are crated in wood, they can easily weigh in excess of 500 lbs. We will do our best to estimate dimensions and weight before shipping items like this, so you can be prepared and have help on hand to move goods to their final destination. Where possible, we suggest contacting a local service provider to receive your shipment, and arrange final delivery.

Receiving your shipment
We go to great lengths to ensure that goods are delivered in good condition, so the likelihood of your shipment arriving with damage is extremely rare. When necessary we crate or cage items in wood for extra protection. Goods are fully insured for replacement cost, and we photograph cartons and wooden crates on all sides before they are shipped from our warehouse. 
When receiving your shipment, you should photograph all sides of your delivery items before unwrapping or uncrating. If there is visible damage on the outside of the carton or wooden crate when you receive it, you should note this in writing on your waybill when signing, and also write “contents subject to inspection” on the waybill. For example, if the top corner of a carton is crushed, you would write: “top corner of carton crushed, contents subject to inspection”. When unpacking items where you suspect there may be shipping damage, you should always save the packaging material as it may be required for our insurance claim, or to return goods for replacement. If you discover shipping damage once goods have been unwrapped, you will need to photograph it clearly with both a close up shot of the damaged area, and a long shot which shows the damaged area with the entire piece visible, and contact us within 24 hours, and we will take care of the rest.

Restrictions
• FREE Shipping for in stock & custom orders over $5,000 within BC is limited to web orders, and does not apply to contract or trade account purchases.

                                                               
                                                               

> CANADA - FREE Storage in our secure warehouse for 3 months prior to delivery within BC


We offer 3 months FREE STORAGE on the purchase of in stock goods. Secure the items you need for your home or project by purchasing them now, and we will store them free of charge for 3 months.  After 3 months, your goods can continue to be stored for a small monthly fee.

We offer 3 months FREE STORAGE on special orders once goods are received at our warehouse. We know how difficult it can be to time the installation of goods for large projects - delays happen. Rest assured, your goods will be safely stored in our secure, dry, heated warehouse, until they are ready to be delivered. After 3 months, your goods can continue to be stored for a small monthly fee.
                                                               
                                                               

> CANADA - FREE shipping to a commercial receiver on custom orders of $5,000 or more which ship directly from Europe to major urban centers in CANADA. 
We offer FREE SHIPPING, CUSTOMS CLEARANCE, and DELIVERY DROP TO A COMMERCIAL RECEIVER on custom orders of $5,000.00 or more which ship directly from our manufacturers in EUROPE to major urban centers in Canada. Some areas may fall outside of our delivery zone. Standard delivery time for goods of European origin is 14-18 weeks. Fragile items may need to be crated in wood for extra protection for which there will be an additional charge. For delivery drop to a commercial receiver, your goods will be delivered to a commercial destination with a receiving facility in the manufacturer's original packaging and crating material.

Residential "white glove" delivery service includes inside delivery with 2 men, unpacking, placing furniture, and removal of packaging material. Due to Covid19 restrictions, this service may be interrupted and temporarily unavailable.

Rate Name: Shipping from Europe to commercial receiver, 14 - 18 weeks

Shipping Rate: Free on purchase price of $5,000 or more

Rate Name: Shipping from Europe with white glove delivery, 14 - 18 weeks

Shipping Rate: $300 on purchase price of $5,000 or more

Restrictions
• Custom orders under $5,000 shipping directly from Europe cannot be accepted by our web site, as they cannot be shipped economically while providing the level of service that we require.
• In stock goods cannot be shipped economically from our warehouse in Delta to destinations outside of BC, so our web site will only provide you with the option of shipping a custom order directly from Europe, which has a time frame of 14 - 18 weeks. In some cases we are able to ship in stock goods to Calgary reliably, please check with us first.
                                                               
                                                               

> USA - free shipping to a commercial receiver in the Continental USA on orders of $4,295 USD or more which ship directly from Europe
We offer FREE SHIPPING, CUSTOMS CLEARANCE, and DELIVERY DROP TO A COMMERCIAL RECEIVER on custom orders of $4,295 USD or more shipped directly from our manufacturers in EUROPE to major urban centers in the continental UNITED STATES. 

This includes:

- free shipping to your point of departure in Seattle or Los Angeles for Hawaiian bound freight

- free shipping to your point of departure in Miami or Fort Lauderdale for Caribbean bound freight

- free shipping to your point of departure in Laredo for Mexican bound freight


Standard delivery time for goods of European origin is 14-18 weeks. For delivery drop to a commercial receiver, your goods will be delivered to a commercial destination with a receiving facility in the manufacturer's original packaging and crating material. 



Residential white glove delivery service includes inside delivery with 2 men, unpacking, placing furniture, some light assembly, and removal of packaging material.



Rate Name:
Shipping from Europe to commercial receiver, 14 - 18 weeks

Shipping Rate: Free on purchase price of $4,295 USD or more

Rate Name: Shipping from Europe with white glove delivery, 14 - 18 weeks

Shipping Rate: $300 USD on purchase price of $4,295 USD or more 



Restrictions
• The minimum purchase amount for shipping to a commercial receiver in the Continental USA directly from Europe is $4,295 USD. Our web site will not allow you to place an order below this amount, as it cannot be shipped economically while still providing the level of service that we require.
                                                               
                                                               

> USA - Shipping In Stock items from our warehouse in Delta to the USA: Shipping Charges Apply
In stock items which are in the manufacturer's original packaging in our warehouse, can be shipped to most points in the Continental USA for an additional charge. Some items may require special packaging or crating in wood for which there will be an additional charge. To obtain shipping costs for a commercial delivery drop or white glove delivery for in-stock items, please e-mail us with your full delivery address including postal code.



*Please note that for an average purchase of $4,295 USD or more, shipping in stock furniture items reliably to points within the Continental USA will be approximately an additional 10% - 15% of your original purchase price.

Restrictions
• The minimum purchase amount for shipping in stock items from our warehouse in Delta to the Continental USA outside of Washington, Oregon, and California is $4,295 USD.
• The minimum purchase amount for shipping in stock items from our warehouse in Delta to Washington, Oregon, and California is $2,895 USD.